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Discussion topic: Sky box not working

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This message was authored by: FMK74

Message posted on ‎08 Apr 2023 06:02 PM

Sky box not working

Hi, 

my sky box is not working. 

can you help?

 

faye 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎08 Apr 2023 06:03 PM

Re: Sky box not working

Posted by a Superuser, not a Sky employee. Find out more

@FMK74  If you provide more details on what the issue is as "not working" isn't helpful.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: FMK74

Message posted on ‎08 Apr 2023 06:06 PM

Re: Sky box not working

I have turned the sky box off and on several times and my sky box it still not working. 

the screen keeps displaying "your box is initialising" 

 

regards

 

Faye 

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This message was authored by: Annie+UK

Message posted on ‎08 Apr 2023 06:09 PM

Re: Sky box not working

Posted by a Superuser, not a Sky employee. Find out more

Check your cables and dish as this is an indication that the box is NOT getting a satellite signal

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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