Strange onscreen message

[mottflame]

I keep receiving on screen messages referring me to sky.com/account & I will lose my Sky channels ! My account is up to date so I spoke to Sky who stated it might be a "glitch" & advised me to reboot the box. This did not clear the message. Anyone else had this problem?

[Allan95]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[mottflame]

After a lot of backwards & forwards with Sky it appears there is no fix for this problem.They even suggested Sky Q as a replacement  which it appears is not now supplied to new customers . Having been with them since they started, all very disappointing.

[SKY1992bf]

@mottflame  Sky Q is still very much available but you have to call to order 

[mottflame]

Thanx I'll give a go tomorrow.

[mottflame]

Contacted Sky Was eventually offered current package but on Sky Q Nothing offered for inconvenience On screen message not showing on non encrypted SD Sky News

[mottflame]

Sorry to resurrect this one but I STILL am having exactly the same problem.Sky unable to resolve after numerous messages & calls. All they could do was to suggest switching to Sky Q ! Not quite the answer I was expecting after 37 years : they called it a "glitch".

[Daniel0210]

@mottflame 

I have moved your latest post to your original thread so others can see the history to this.