Slow and won’t record

[CormacBrady]

Sky box is very slow and won't record or pause ... it tells me I must update to sky Q 

[Ecosse]

Are you on a Sky Q box or Sky+ HD?

[CormacBrady]

Hi , the box is approx 10 years old and is sky + 

[Annie+UK]

Try a Planner rebuild:

For Sky Plus HD boxes (DRX890/DRX895) with the latest software try the following instructions:

• Press SERVICES on your Sky remote control
• Go to Help
• Select Sky+ Rebuild
• Press SELECT (this will start the rebuild)

If the above does not work try the following (Note: the first 5 steps are better done whilst looking at the remote control as the feedback on screen can be confusing):

• Press SERVICES on your Sky remote control
• Press 0 (very old boxes may need you to press 4 instead)
• Press 0
• Press 1
• Press SELECT (You should now be in the hidden menu)
• Press 7 (Sky+ Rebuild)
• Press SELECT (An on-screen message will be displayed)
• Press SELECT (this will start the rebuild)

The above and so much more can be found in my Sky Plus F⋅A⋅Q

[CormacBrady]

Tried a full rebuild and still the same , please

advise next step 

[Mark39]

With the 'symptoms' you describe, it looks like the hard disk has failed, so you'll either need to replace the box or upgrade to Sky Q as indicated.

[CormacBrady]

Many thanks , and how do I either receive a new box or upgrade to sky Q??

[Mark39]

The most recent Sky+ boxes were manufactured in 2015/2016, but you can buy a used box cheaply from ebay etc as a replacement. Choose only a DRX890 or DRX895 model as they're the most recent.

The best way to upgrade is to give Sky a call. You should be offered a good deal - tell Sky you don't want to pay any more.