SkyHD box card pairing

[Mike571]

I have tried many times to pair my viewing card using the services menu on my SkyHD box without success..

where can I telephone to get the card paired

[GD1]

@Mike571  Is this a replacement Sky+HD box?  If so you can no longer pair your card to another box.

[Daniel0210]

@Mike571 

So basically Sky+, being a legacy package, is no longer supported by Sky.

If it applies to you, you can't pair a viewing card to any other Sky+ / Sky+HD box that it wasn't paired to at the end of October 2024. 

You can still call Sky to discuss your options which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.

[Mark39]

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@Mike571 wrote:

I have tried many times to pair my viewing card using the services menu on my SkyHD box without success..

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Why do you need to do that?

[Mike571]

I have changed my Sky box.. 

since my post I have spoken to Sky and they are sending me a new card for my SkyHD box..

[Daniel0210]

@Mike571 

I doubt that will happen to be honest. 

[Annie+UK]

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@Mike571 wrote:

I have changed my Sky box.. 

since my post I have spoken to Sky and they are sending me a new card for my SkyHD box..

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The viewing card will be locked to your old box as cards for the past 12 months are not transferable between boxes

[Mark39]

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@Mike571 wrote:

I have changed my Sky box.. 

since my post I have spoken to Sky and they are sending me a new card for my SkyHD box..

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Unless Sky have changed their policy (unlikely) it won't work, for the reasons @Annie+UK posted.

[oj01]

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@Mike571 wrote:

I have changed my Sky box.. 

since my post I have spoken to Sky and they are sending me a new card for my SkyHD box..

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Did you tell Sky that it was a different box?