Sky viewing card not working

[neillondon]

My sky is giving me the message saying " This viewing card is not authorised, if you have received a new veiwing card please insert" 

I have the old sky box but cannot get sky Q as I live in a flat and doesn't work. 

can someone help please??  
urgent! 

[SKY1992bf]

@neillondon  If you ordered Q this would set an automatic process off to cancel existing viewing cards

if you have subsequently cancelled the order you should have still received a new viewing card if so use this replacement card 

if you haven't received a new card call sky to request one 

[Annie+UK]

If you order Sky Q and it is cancelled for any reason the Sky+ viewing card gets disabled and cannot be re-enabled, you then need Sky to send a replacement card

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

[neillondon]

Thankyou for your help