Sky tv not working

[Cath15]

The viewing card is not  authorised

[Annie+UK]

Have you orderd and cancelled Sky Q recently?

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http://activatemychannels.sky.com (the instructions given via this link seem to use your sky account to determine which Sky Box type (Sky Plus/Sky Q) they are targeted to)

Or

Perform a New Install (Q21 my Sky Plus F⋅A⋅Q)

If you cannot perform these or it fails for some reason then Sky can pair your card remotely if you give them a call.