My sky box isn’t turning on the green light is on the right hand side but the red light isn’t coming

[Samuelsdad1]

My sky box isn't turning on the green light is on in the right hand corner.

but the red light in the middle isn't coming on and no menu comes up to the screen is just blank

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.