Sky tv crashed

[SkyCJC]

Watching recorded programme 4 hours ago, suddenly Sky went off, tried reboot Sky 1 hour ago, looked to start reboot but did not complete as I still cannot get it to open. Sky allegedly reporting no problems my area. Not helpful.

Any helpful suggestions welcome, thank you.

[Mark39]

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@SkyCJC wrote:

Watching recorded programme 4 hours ago, suddenly Sky went off, tried reboot Sky 1 hour ago, looked to start reboot but did not complete as I still cannot get it to open. Sky allegedly reporting no problems my area. Not helpful.

Any helpful suggestions welcome, thank you.

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There's no such thing as regional problems with Sky TV.

What's actually happening? Any error message? Do you see the usual menu options? Is live TV ok? Or is it just a problem with recorded programmes?

[TimmyBGood]

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@SkyCJC wrote:

Sky allegedly reporting no problems my area. Not helpful.

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That's typically messaging related to Sky Broadband: given the Astra 28.2E satellite footprint covers the whole of the UK and ROI plus a chunk of mainland Europe, as @Mark39 indicates it's not relevant to Sky Television unless there's been a very unfortunate accident in orbit....