Sky showing wrong time?

[caesarome]

The problem has already been fixed @derek+53 as Sky have sent new software to our boxes so as yours didn't receive it (perhaps it was turned off) then you will have to update it yourself and this link will help you with this:

https://www.sky.com/help/diagnostics/updating-sky-box/updating-software-sky-plus-hd

[Skyrobb3r5]

---

@derek+53 wrote:

well her we are , monday 8th , sky box still not showing correct time , have tried the remote reboot , with no success . any suggestions as to whaty i shoud try next ,or just sit and wait to see if sky can reset it at soemtimes in the future , what is interesting to note is there has been no communication from sky at all since this problem was raised . heres hoping it will be fixed sometime this year .

---

When you say 'remote reboot' do you mean that you tried the forced software update?  Described here: https://www.sky.com/help/diagnostics/updating-sky-box/updating-software-sky-plus-hd.

[Daniel0210]

---

@derek+53 wrote:

what is interesting to note is there has been no communication from sky at all since this problem was raised . 

---

@derek+53 Sky updated their website at 0829 on Sunday 31st that they were aware of the problem and were trying to fix it. The two main posts on the subject on the forum have been updated a few times by employees with additional information and advice including when the boxes were going to be updated and advice on how to complete a manual fix. What did you expect, a full page apology in The Times? 

[derek+53]

Theres no need to be rude , just making an observation about Sky . A simple e-mail from Sky to its customers saying they are  aware of the problem , and are dealing with it would have sufficed .Istead iver had to rely upon the help of people of this forum to help me out , which they have done , and my box is now fine

[Daniel0210]

@derek+53 Apologies if you perceived my comments as rude. I was merely pointing out that Sky have updated customers both on the Community forum and their website. I've since seen updates on the Daily Express and The Metro websites where Sky offer their apologies. I think emailing customers is a bit extreme as some Sky+ customers won't have Sky email and not all Sky customers have Sky+. Glad your box is sorted. 

[5x6x7]

Has everyone time on Sky been updated yet? Ours still hasn't on 8/11/21 

[caesarome]

You can update it yourself by following this help guide:

https://www.sky.com/help/diagnostics/updating-sky-box/updating-software-sky-plus-hd

[equestrian261167]

Have you tried phoning them  to see if  they csn talk you through the process 

[equestrian261167]

Yes mine has been done  - someone else said theres still hadnt been done. Do you have a no so you can speak to them & ask for their tech team to either talk you through the processs or ask  then when they are going to sort out of th e problem

[5x6x7]

I have followed the link put on here by a sky engineer.  It takes you to a video. I followed instructions and my sky box has updated. Its quite easy. Just followed the links that the engineer and another person has put on this link.  Its in blue.....good luck and thankyou to the engineer and the other person has put on 

[Mobil744]

Can i correct the time on sky + box

[caesarome]

You can fix this @Mobil744 by updating the software on your box and this link will help you to this:

https://www.sky.com/help/diagnostics/updating-sky-box/updating-software-sky-plus-hd

[equestrian261167]

I think someone put a link

[NoGeek]

I have been away for 2 weeks.  Just came back home on 9th,  SKY box had been on all the time I was away but was still showing BST time. 

I called SKY yesterday and they gave me the instructions for manual update - slightly different from what is on the site,  saying to hold the  button for 4 minutes, not 30 seconds.  Did not have time to manually update yesterday,  but this morning the box has corrected itself.

[caesarome]

Glad it is fixed for you @NoGeek , no idea why they told you to hold the button for 4 minutes as you only need do this until you see all 4 lights on the front pannel lit.