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Discussion topic: Sky plus HD not recording or playing back recordings

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This message was authored by: Fazzzzaaa

Message posted on ‎19 Nov 2023 06:40 PM

Sky plus HD not recording or playing back recordings

Sky plus HD not recording or playing back recordings, anyone know how to fix this, honestly Skys service is appalling their call centre offshore is disgusting, putting you on hold for ages then cutting the call 🤬

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Avatar for caesarome
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Message posted on ‎19 Nov 2023 07:18 PM

Re: Sky plus HD not recording or playing back recordings

Posted by a Superuser, not a Sky employee. Find out more
@Fazzzzaaa wrote:

Sky plus HD not recording or playing back recordings

Why, what is happening when you try to set a recording or when you try to watch back one ?

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This message was authored by: Fazzzzaaa

Message posted on ‎19 Nov 2023 07:58 PM

Re: Sky plus HD not recording or playing back recordings

It says HD playback and recording unavailable I can't even live pause either or access the planner and view previous recordings 

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This message was authored by: caesarome

Message posted on ‎19 Nov 2023 08:03 PM

Re: Sky plus HD not recording or playing back recordings

Posted by a Superuser, not a Sky employee. Find out more

I would try a planner rebuild as per the section down the page here:

 

https://www.sky.com/help/articles/recording-selection-failed-sky-plus

 

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