Sky plus Can’t download any content other than items you pay for

[Gav991]

For a while now I've not been able to download on my sky plus hd box. Thought the box was faulty so bought a recon box. Still the same issue. I can download stuff you pay for. I have a full subscription. Any help appreciated. Thanks. 

[caesarome]

What is happening when you try to download something, do you see an onscreen error message and if so what does it say ?

[Gav991]

It says starting download. Then after a couple on minutes says failed. It never even gets to 1% of download complete. Yet if I pay for something it downloads it. 

[caesarome]

Have you deleted the failed downlaods from your planner and then again from the deleted folder before trying again ?

[Gav991]

Yes have deleted and tried again. Many times. 

[caesarome]

Have you tried rebooting your broadband hub and also rebooting your Sky+ box ?

[oj01]

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@Gav991 wrote:

Yes have deleted and tried again. Many times. 

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Just to clarify, the key part to this is permanently deleting from the Deleted Folder before trying again. Are you doing this? 

[Gav991]

Yes I have tried deleting from deleted folder and trying again. Even bought a recon box which is totally empty and still same problem. 

[Mark39]

What's the failure message? Select a failed download in your Planner and press the i button - the failure reason will be displayed on screen.