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Discussion topic: Satellite signal

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This message was authored by Jodilewis2805_ This message was authored by: Jodilewis2805_

Satellite signal

My tv is displaying a 'no satellite signal' message. Ive switched it off and back on and still says the same. 
my internet is working just not the tv. 
when i press on settings and satellite signal, its says 'unlocked' and gives me no other options. 
what should i do please ? 
many thanks 

 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Satellite signal

Posted by a Superuser, not a Sky employee. Find out more

Try switching your box off at the plug and checking that the dish connections at the rear of the box are still secure. If it's no different after switching on again, it would appear that there's a problem with your dish setup.

 

Sky no longer send engineers for Sky+ subscribers unless you have Sky Protect, so you would need to get a local satellite installer to take a look at it. Or now might be the time to consider upgrading to Sky Q - the engineer will sort out any dish issues at no additional cost, when they install Sky Q for you

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