Sky+ playback

[KirstieTulloch]

I've had the following message for over a week:

sky + playback and recording are not available.

I've unplugged & plugged back in multiple times. No joy.

Ive checked my bill & I'm definitely still paying. 

[Annie+UK]

I have escalated your post to the Community Messaging Team

This link explains the escalation process

[Exiled-in-HH]

Sounds like the HDD failed?

[Lisa-P1987]

Thanks for escalating this. We’ve sent @KirstieTulloch an invite to chat.

[KirstieTulloch]

I can't access this message due to my laptop & phone security settings. Please can you contact me via an alternative method. Thanks

[Mark39]

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@KirstieTulloch wrote:

I can't access this message due to my laptop & phone security settings. Please can you contact me via an alternative method. Thanks

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Odd. If you can access the forum you should be able to see the chat bubble as it appears here. Sky won't be able to contact you by other means, but you could always call them.

[Annie+UK]

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@KirstieTulloch wrote:

I can't access this message due to my laptop & phone security settings. Please can you contact me via an alternative method. Thanks

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You'll have to either amend your settings or phone them

[KirstieTulloch · Accepted solution]

Sky helpdesk solved this for me.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.