Sky+ playback is not available

[debsck]

When I try to play recordings it does not allow me to play them and says 'Sky+ playback is not available'.  A current recording also failed and in the Planner section where Top Picks normally is it says 'Top Picks is only available with an active Sky TV subscription'.  I checked this months payment has gone through on the app and all is paid up until 2nd August.  The wifi connection says it's all fine/strong enough signal.  Has anyone else had this problem/know how to fix it please.  Thank you.

[Annie+UK]

Have you in the pas ordered Sky Q? as this can trigger an automatic card cancellation