Sky not working

[Db102]

our sky is currently not working. It is giving us the message 'Satellite not received'.

This has happened on a number occasions this week. Please can you sort this for us or provide us with some sort of compensation as it is becoming inconvenient

[Daniel0210]

@Db102 

I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to check/realign/repair/replace the dish/LNB if that's the problem.

If you have Sky Protect cover through Domestic and General Insurance you can call them but a previous post on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

[Mark39]

---

@Db102 wrote:

our sky is currently not working. It is giving us the message 'Satellite not received'.

This has happened on a number occasions this week. Please can you sort this for us or provide us with some sort of compensation as it is becoming inconvenient

---

Never seen that message before. If the message is actually 'no satellite signal is being received' then see @Daniel0210's post. If it's something else, please post the message in full.