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Avatar for Lynsey411
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Message posted on ‎24 Oct 2025 09:21 PM

Sky+ not working

Error message when I'm trying to watch catch up  says I don't have sky plus entitlement but my bill is paid!

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Avatar for Annie+UK
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This message was authored by: Annie+UK Answer

Message posted on ‎25 Oct 2025 09:38 AM

Re: Sky+ not working

Posted by a Superuser, not a Sky employee. Find out more

Try rebooting your box

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!

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Avatar for Annie+UK
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Superuser
This message was authored by: Annie+UK Answer

Message posted on ‎25 Oct 2025 09:38 AM

Re: Sky+ not working

Posted by a Superuser, not a Sky employee. Find out more

Try rebooting your box

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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This message was authored by: Lynsey411

Message posted on ‎25 Oct 2025 01:25 PM

Re: Sky+ not working

Yeah I tried going through the help route through my sky box and it worked. 

Thanks!

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