Sky + not connecting to the internet

[Sw9+9dd]

My sky doesn't working 

Moderator comments: edited title to contain customer's issue

[Mark39]

---

@Sw9+9dd wrote:

My sky doesn't working 

---

We'll need a bit of detail about what's not working to be able to help you. Elaborate please.

[Sw9+9dd]

My sky box  power on.but internet don't working 

[Mark39]

---

@Sw9+9dd wrote:

My sky box  power on.but internet don't working 

---

Switch the box off at the plug and wait 4 minutes before turning on again. Do you have menu access? Can you watch live TV and recordings? Are you able to download via Catchup or On demand?