Sky+ internet issue

[Laura261]

no internet to either of my sky+ boxes, I have gone through the back up reset guidance, but still nothings worked 

[Annie+UK]

How are your Sky boxes connecting to your broadband?

[Laura261]

Broadband is working fine in the house. Other devices are connected and working. One of the boxes I am able to watch normal sky Channels but network states FAIL. The other box won't come on at all and won't do a back up reset procedure 

[Mark39]

....and is there any background to this? Or have they been connected to your broadband and just stopped?

[Laura261]

Was working as of last night 

[Annie+UK]

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@Laura261 wrote:

Broadband is working fine in the house. Other devices are connected and working. One of the boxes I am able to watch normal sky Channels but network states FAIL. The other box won't come on at all and won't do a back up reset procedure 

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Your broadband is not working "fine" otherwise ALL connecting devices would get the Internet

Have you tried rebooting your Broadband router? Routers can need resetting because of one device giving an issue

[Laura261]

Yes rebooted rooter. Laptops/phones/ fire sticks all connecting. Only thing that isn't is Sky boxes 

[Annie+UK]

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@Annie+UK wrote:

How are your Sky boxes connecting to your broadband? Cable, Wifi, Etc...

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[i-c-j]

Look at your DNS settings on your broadband router. I just had an issue using the Google Public DNS servers. Sky Q was complaining no internet however my laptop was successfully accessing most web sites. I noticed the sky forum was failing though. I have inserted Quad Q dns server 9.9.9.9 In front of the list on my broadband router(not a sky one) and low and behold the SkyQ box showed Internet Access has been restored. You could try any of the public DNS servers of your choice.