Sky +hd volume

[Stephen087]

When I change the volume I am disconnected from the Chanel in watching 

[Mark39]

Can you clarify what you mean by disconnected?

[Stephen087]

Disconnected is not a clear indication.

when the volume changes the program I'm viewing cuts out  ( black screen ) 

sky box unresponsive for 15 - 20 seconds. Sometimes longer requiring a power off.

I hope this gives you more information 

[Mark39]

@Stephen087 it does, but it's not something I've come across before. Does the same thing happen if you use the TV remote rather than the Sky remote to change volume?

[Stephen087]

Hi Mark

in addition to the sky remote ( which was replaced a week or so ) I have the Logitech remote which causes the same problem. The tv is a Panasonic with the tv speakers disabled as I have a Bose solo 5 speaker for sound.

I forced a reload this morning to see if that may help with no effect.

thanks

Stephen

[Annie+UK]

Try turning OFF HDMI Control in the Sky Plus Settings, it might be conflicting with your TV

[Stephen087]

Mark

turning HDMI control off seems to make no difference 

Stephen

[Mark39]

Odd. It appears the IR signal for changing the volume upsets your Sky box. Is your remote programmed to control your TV volume or your Bose volume or both? Or does your  TV control the Bose volume?

[Stephen087]

Hi Mark

the tv speakers are disabled, the only sound is through the Bose speaker

Stephen