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This message was authored by: Tj777

Sky dish

Hi there 

is it possible to get a contact phone number to speak with an agent ? I want to make an enquiry about getting an old sky dish that is no longer in use removed from my roof as it's come loose and is dangerous , thank you .


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This message was authored by: Annie+UK Answer

Re: Sky dish

Posted by a Superuser, not a Sky employee. Find out more

Customers own the dish so it is down to you to employ a third party, Sky DO NOT provide dish removal services especially for the obsolete Sky+ systems

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

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This message was authored by: Annie+UK Answer

Re: Sky dish

Posted by a Superuser, not a Sky employee. Find out more

Customers own the dish so it is down to you to employ a third party, Sky DO NOT provide dish removal services especially for the obsolete Sky+ systems

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

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This message was authored by: Daniel0210

Re: Sky dish

Posted by a Superuser, not a Sky employee. Find out more

@Tj777 

And therefore the householder is responsible for any injury or damage caused in the meantime, especially as you've disclosed in a public forum you consider it dangerous. I'd arrange to have it removed asap which will be at your own expense. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: SoulboyScotland

Re: Sky dish

can someone confirm that I should remove uninstall dish myself? As part of moving to Stream I specifically asked the question and the Sales told me Sky would remove the dish - was this just Sales talk? thx

This message was authored by: GD1

Re: Sky dish

Posted by a Superuser, not a Sky employee. Find out more

@SoulboyScotland  As postd above Sky do not remove dishes it is your responsibility

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Annie+UK

Re: Sky dish

Posted by a Superuser, not a Sky employee. Find out more

@SoulboyScotland wrote:

can someone confirm that I should remove uninstall dish myself? As part of moving to Stream I specifically asked the question and the Sales told me Sky would remove the dish - was this just Sales talk? thx


It's your dish, do with it as you see fit

 

Sky don't support Sky+ with "engineers" any more

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )
This message was authored by: TimmyBGood

Re: Sky dish

Posted by a Superuser, not a Sky employee. Find out more

@SoulboyScotland wrote:

 was this just Sales talk?


Unfortunately, yes.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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