Sky box

[Fa8]

Sky + Hd box is not getting satellite signal despite rebooting it several times 

[Daniel0210 · Accepted solution]

@Fa8 

I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to; check / realign / repair / replace the dish, perhaps repair or replace the LNB if that's the problem, or check the cables for water ingress.

If you have Sky Protect cover through Domestic and General Insurance you can call them but a customer previously posted on here that they wouldn't send an engineer - but they did offer the customer £ 65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream. If you upgrade to Sky Q any dish, LNB or cable issues would be sorted out f.o.c as part of the process.

[Harriet17]

I reported this on Friday

You guaranteed you would call be on Friday or today

I ve heard nothing

Appalling!

[Daniel0210]

@Harriet17 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Why are you expecting Sky to contact you? You have added to someone else's thread in the Sky+ board. Sky+ is no longer supported by Sky. 

[Mark39]

@Harriet17 nobody here guaranteed to call you - we're a customer Community.

As previously posted, there's no point in calling Sky unless you wish to upgrade. They won't help with a 'no satellite signal' problem on a Sky+ box.