Viewing card not working

[Dave196611]

My sky + viewing card is not working.. I can only receive basic channels

[Annie+UK]

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

Also see: https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem

[oj01]

@Dave196611 Have you, at some point in the past, ordered and cancelled Sky Q? 

[Dave196611]

Yeah, I did over 12 months ago. When the engineer came out he decided it couldn't be connected so was cancelled. 
the viewing card is the original one so petty old now. 

[oj01]

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@Dave196611 wrote:

Yeah, I did over 12 months ago. When the engineer came out he decided it couldn't be connected so was cancelled. 
the viewing card is the original one so petty old now. 

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That could be the reason, although 12 months seems a long time.

Basically when Sky Q is ordered your Sky+ card is set to deactivate at a point in the future. Annoyingly, if the Sky Q install is cancelled, the deactivation can still go ahead. If that's what's happened, you would need to contact Sky to get a new card. You absolutely don't need to switch away from Sky+ even though the agent will try to convince you to.