Sky + box not working

[Rj39]

I have plugged in a new sky box and swapped the viewing card over but it isn't working 

[Daniel0210 · Accepted solution]

@Rj39 

You can no longer pair your viewing card with a replacement Sky box (since the end of October). Sky+, being a legacy package, is no longer supported by Sky.

Still call Sky to discuss your options moving forward which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.

[Rj39]

Thanks. I have now switched the boxes back and it still isn't working!!

[Mark39]

In what way is it not working? What error message are you seeing?

[Rj39]

It says no signal yet everything is connected  properly. 

[Annie+UK]

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[Mark39]

@Rj39 that's nothing to do with the Viewing Card, then.

If it's 'no signal'  there's a problem with the HDMI connection between your Sky box and TV.

If it's 'no satellite signal' it's a problem with your dish, as @Annie+UK explains in a lot more detail.

[Rj39]

Thanks All

I have plugged everything back in the same place as before so really confusing

as you say it's not a viewing card issue. 

[Vivienne2025]

The remote control is not communicating with the box

[Mark39]

@Vivienne2025 restart your Sky box by switching off at the plug for at least 4 minutes.