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Discussion topic: Sky+ box not working after sky q

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KDavies9827
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Sky+ box not working after sky q

‎07 Jan 2023 09:25 AM

Plugged old box back in sky+ after sending sky q box back but I’m just getting mini tv no satellite signal and box is still initialising but it’s been like this for a while now. Could it be the new wifi box causing this? Should I plug the old wifi box back in?

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Annie+UK
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Re: Sky+ box not working after sky q

‎07 Jan 2023 09:38 AM

Posted by a Superuser, not a Sky employee. Find out more

Sky update the disges LNB when Sky Q is installed this is incompatible with Sky+

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic

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Annie+UK
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Superuser
This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Sky+ box not working after sky q

‎07 Jan 2023 09:38 AM

Posted by a Superuser, not a Sky employee. Find out more

Sky update the disges LNB when Sky Q is installed this is incompatible with Sky+

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
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KDavies9827
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Re: Sky+ box not working after sky q

‎07 Jan 2023 09:45 AM

Oh no so I won't be able to use my previous box? I was only hoping to use it for the free channels 

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Mark39
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Re: Sky+ box not working after sky q

‎07 Jan 2023 10:16 AM

Posted by a Superuser, not a Sky employee. Find out more

You can if you get a local satellite installer to change the LNB for one compatible with Sky+, or probably better a hybrid LNB which serves both Sky+ and Sky Q.

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