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Discussion topic: Sky Sports+ availability

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This message was authored by mwjl This message was authored by: mwjl

Sky Sports+ availability

Why did the notification of subscription price changes in April 2024 tell me that 8,000 extra hours of live football, tennis and rugby were all included within my subscription when I cannot access the red button on channel 412 because I don't have Q? 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky Sports+ availability

Posted by a Superuser, not a Sky employee. Find out more

See Q51 in my Sky Plus FAQ

Annie, I am Neurodivergent — My Sky FAQs: Plus • Glass / Stream
mwjl
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This message was authored by mwjl This message was authored by: mwjl

Re: Sky Sports+ availability

Another reason to leave Sky to their own devices

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Sports+ availability

Posted by a Superuser, not a Sky employee. Find out more
This message was authored by caesarome This message was authored by: caesarome

Re: Sky Sports+ availability

Posted by a Superuser, not a Sky employee. Find out more

You need to contact Sky and give them 31 days notice to cancel it, so you can either call or use the messaging service to do this.

 

https://www.sky.com/help/articles/cancel-sky-tv

 

Select "No, I still need help" at the bottom of the page on the above link.

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This message was authored by oj01 This message was authored by: oj01

Re: Sky Sports+ availability

Posted by a Superuser, not a Sky employee. Find out more

@mwjl wrote:

Why did the notification of subscription price changes in April 2024 tell me that 8,000 extra hours of live football, tennis and rugby were all included within my subscription when I cannot access the red button on channel 412 because I don't have Q? 


You can, of course, watch the App on a tablet or mobile.


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky Sports+ availability


@mwjl wrote:

Why did the notification of subscription price changes in April 2024 tell me that 8,000 extra hours of live football, tennis and rugby were all included within my subscription when I cannot access the red button on channel 412 because I don't have Q? 


Sky probably forgot to add the info that their many Sky+ HD customers were not included🤔

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky Sports+ availability

Posted by a Superuser, not a Sky employee. Find out more

@Exiled-in-HH wrote:

@mwjl wrote:

Why did the notification of subscription price changes in April 2024 tell me that 8,000 extra hours of live football, tennis and rugby were all included within my subscription when I cannot access the red button on channel 412 because I don't have Q? 


Sky probably forgot to add the info that their many Sky+ HD customers were not included🤔


On the other hand sky may have felt there was no need to mention it as sky plus is an end of life product which is no longer sold or marketed 

 

the advertising clearly and correctly only identified the products the service was available on including the mobile app which sky plus customers can use to access the content if they wish with the appropriate subscription 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky Sports+ availability


@SKY1992bf wrote:

@Exiled-in-HH wrote:

@mwjl wrote:

Why did the notification of subscription price changes in April 2024 tell me that 8,000 extra hours of live football, tennis and rugby were all included within my subscription when I cannot access the red button on channel 412 because I don't have Q? 


Sky probably forgot to add the info that their many Sky+ HD customers were not included🤔


On the other hand sky may have felt there was no need to mention it as sky plus is an end of life product which is no longer sold or marketed 

 

the advertising clearly and correctly only identified the products the service was available on including the mobile app which sky plus customers can use to access the content if they wish with the appropriate subscription 


Which many current Sky customers still use😉

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky Sports+ availability

Posted by a Superuser, not a Sky employee. Find out more

@Exiled-in-HH wrote:

@SKY1992bf wrote:

@Exiled-in-HH wrote:

@mwjl wrote:

Why did the notification of subscription price changes in April 2024 tell me that 8,000 extra hours of live football, tennis and rugby were all included within my subscription when I cannot access the red button on channel 412 because I don't have Q? 


Sky probably forgot to add the info that their many Sky+ HD customers were not included🤔


On the other hand sky may have felt there was no need to mention it as sky plus is an end of life product which is no longer sold or marketed 

 

the advertising clearly and correctly only identified the products the service was available on including the mobile app which sky plus customers can use to access the content if they wish with the appropriate subscription 


Which many current Sky customers still use😉


At their own choice with the option to upgrade if they wish 

 

 no product lasts forever and the hardware simply cannot handle the way Sky now transmits red button content 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky Sports+ availability


@SKY1992bf wrote:

@Exiled-in-HH wrote:

@SKY1992bf wrote:

@Exiled-in-HH wrote:

@mwjl wrote:

Why did the notification of subscription price changes in April 2024 tell me that 8,000 extra hours of live football, tennis and rugby were all included within my subscription when I cannot access the red button on channel 412 because I don't have Q? 


Sky probably forgot to add the info that their many Sky+ HD customers were not included🤔


On the other hand sky may have felt there was no need to mention it as sky plus is an end of life product which is no longer sold or marketed 

 

the advertising clearly and correctly only identified the products the service was available on including the mobile app which sky plus customers can use to access the content if they wish with the appropriate subscription 


Which many current Sky customers still use😉


At their own choice with the option to upgrade if they wish 

 

 no product lasts forever and the hardware simply cannot handle the way Sky now transmits red button content 


Explicitly informing customers might have results in transfers from Sky+ HD to Sky Q ... rather than disappoint as in this case😉

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