02 Sep 2023 03:05 PM
Good Afternoon,
I have an ageing Sky Plus + HD box which functions well and has a permanent landline telephone connected - as required by the equipment.
I am considering upgrading my broadband supplier to the Vodafone Fibre 1 package but I am told by their customer service that this system uses a Digital Voice telephone connection in which the supplied WiFi Hub (router?) is directly connected to the incoming landline supply and then the main phone receiver is plugged into that router via some sort of adapter. The main phone doesn't connect directly to the supply.
I can see clearly how this will be done on the telephone side, but have been unable to confirm that the Sky Box will have to be plugged permanently into the router as well and, if so, how - again via an adapter?
Will it then interfere with the telephone reception ?
This is completely new ground for me so I would appreciate any advice available relating to my confusion!!
Regards,
Daddybear
02 Sep 2023 03:23 PM
Posted by a Superuser, not a Sky employee. Find out more@daddybear14 you might be relieved to know that the requirement for your Sky box to be connected to your landline was dropped several years ago (from memory, I believe it was only required for the first year anyway).
02 Sep 2023 03:23 PM
Posted by a Superuser, not a Sky employee. Find out more@daddybear14 you might be relieved to know that the requirement for your Sky box to be connected to your landline was dropped several years ago (from memory, I believe it was only required for the first year anyway).
02 Sep 2023 06:12 PM
Thanks @Mark39 - I didn't know that.
Just shows how long I've had the box!! Still doing what I want though.
daddybear14
01 Feb 2024 10:00 PM
I'm presuming that the sky box will still receive the line to continue to function those features, with the new set up? I 'm going through the same process, soon.
04 Feb 2024 11:05 AM
I'm going through the same upgrade, and as it is now, the skyhd box says the telephone landline is connected, but will it be lost when I upgrade or does it need an adaptor or not required? Not sure what was meant by the requirements.
04 Feb 2024 11:09 AM
Posted by a Superuser, not a Sky employee. Find out moreA landline connection for Sky+ has not been required for well over 10 years now 🙂
04 Feb 2024 01:32 PM - last edited: 04 Feb 2024 01:43 PM
Posted by a Superuser, not a Sky employee. Find out more
The final models of Sky+ HD dropped the modem hardware entirely: as @Annie+UK indicates, the widespread adoption of ADSL and then FTTC broadband made that form of 'interactive service' obsolete.
The historic 'requirement' was that a Sky+ box be connected to a phone line in order to qualify for a reduced purchase price: the theory being that Sky could harvest telemetry about viewer behaviour overnight using a dial-up connection and so subsidise hardware cost by selling this information. Broadband/WiFi makes this unnecessary as any hardware connected that way is always in communication with Sky.
04 Feb 2024 01:46 PM
Posted by a Superuser, not a Sky employee. Find out more
Late model Sky+ HD hardware and all Q boxes use WiFi or ethernet connected to broadband for all services except live EPG television delivered over the satellite dish.
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