Sky+ Hd box

[Tony+Mulliner]

My sky +hd box won't let me use catchup tv. I've reset box reset internet and still not working

[SKY1992bf]

@Tony+Mulliner  What's happening when you try to, and what if any error messages are displayed?

[Tony+Mulliner]

Kind of buffers / slow to load programs and says cu3 and cu4

[Tony+Mulliner]

Doing it on catch up tv sky cinema kids sky store sky box sets and sports 🤔

[Mark39]

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@Tony+Mulliner wrote:

Kind of buffers / slow to load programs and says cu3 and cu4

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I've not seen those errors reported before. Can you post a screenshot?

[Tony+Mulliner]

 

[Mark39]

What happens when you press Select as it requests?

[Tony+Mulliner]

 

 

[Tony+Mulliner]

Nothing for catch up. Won't let me record anything 🤔

[Tony+Mulliner]

 

[Mark39]

It does look like an issue with the broadband speed reaching your Sky box. Is your Sky box connected via wifi or ethernet cable? 

The other alternative is that your Sky box has developed a fault, though I haven't seen a similar issue reported here before, which suggests that's unlikely.

[Tony+Mulliner]

Connection via huawie Wi-Fi by three. Says connection ok though and good signal. Will let me record any Chanel and play it back ok. Just suddenly won't let me catch up and record it 🤔

[Mark39]

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@Tony+Mulliner wrote:

Connection via huawie Wi-Fi by three. 

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Is this cellular broadband rather than fixed line? There are a number of posts on the Sky Q forum indicating problems with Three's 4G broadband and Sky's On Demand service, which probably explains it.

Recording from live TV doesn't require a broadband connection, so is unaffected.