Sky+ HD working- multiroom box not working

[AnneMarie7]

I have an Sky+ HD box and it is working fine and connected to broadband however the multi room box isn't working. 'Programme not available' message is coming up and I am not able to connect to WiFi/network on that sky box 

when I log into the My sky app and click 'activate viewing card' it only gives me the option to reset the PIN for the TV. 

any guidance would be greatly appreciated. 

[caesarome]

@AnneMarie7 

What are you trying to do via this box, watch live TV ?

[AnneMarie7]

Hi, yes watch live tv but 'programme Not available' message is showing up, the tv guide and channels are loaded and radio stations are playing 

[Exiled-in-HH]

Is the multiroom box a DRX890 or DRX895 or DRX595?

[AnneMarie7]

Hi, thanks for your reply, it's a DRX595.

thanks