Sky+HD used for Freesat channels will not record, play recordings, or live pause

[tb1959]

Sky+HD box used for Freesat for years (no subscription).  Rebuild and Installer Reset carried out- no change.   

Error messages " Sky + playback not available" and " Live pause not available".

No help from Sky.  I am told that sky used to fix this by stopping and restarting the playback software.  Can an engineer restore the recording/playback  function?

[TimmyBGood]

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@tb1959 wrote:

Sky+HD box used for Freesat for years (no subscription).  

 Can an engineer restore the recording/playback  function?

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Sky no longer provides 'engineer' support  for Sky+ HD at all, even  for users who have current Sky content subscriptions.  

Without a subscription the hard drive shouldn't be useable anyway.

[oj01]

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@tb1959 wrote:

Sky+HD box used for Freesat for years (no subscription).  Rebuild and Installer Reset carried out- no change.   

Error messages " Sky + playback not available" and " Live pause not available".

No help from Sky.  I am told that sky used to fix this by stopping and restarting the playback software.  Can an engineer restore the recording/playback  function?

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As @TimmyBGood says, using the box just as a Freesat box shouldn't give you access to the recording function without paying Sky the recording subscription charge of £5/£10 per month. 

If yours has previously worked then you've been incredibly fortunate and, maybe, SKU have now realised and switched it off.