Sky Q

[AlexHawkes]

Hello - I have two Sky + HD boxes and for a while I got messages from Sky to say that they are no longer supported and that I should upgrade them to Sky Q - which I understand.

I rang Sky to ask how i could watch the existing recordings that I have and the gent informed me that they cannot be tranferred to the new units.

We then got cut off and I have heard nothing since.

My question is therefore, what have others done to make this work please?

Thank you,

Alex

[TimmyBGood]

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@AlexHawkes wrote:

My question is therefore, what have others done to make this work please?

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Mostly they haven't: transfer of recordings to more recent Sky hardware isn't either a right or a feature.

If you have (or can source) an antique recording device* which can accept input from the Sky+ hardware over analogue output then that's the only approved technique: HDCP encryption over HDMI is specifically designed to block output to a recording device.

https://www.sky.com/help/articles/copying-programmes-to-dvd 

*HDDR or DVDR with SCART, RF, component or composite input.

[Mark39]

@AlexHawkes the adviser was right - you can't transfer recordings. Unfortunately you can't watch them on your Sky+HD boxes either once you subscribe to Sky Q. They're lost, I'm afraid.