furious

[TimmyBGood]

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@Liren642 wrote:

if u have sd box

from around 2011+ it will probably work

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All Sky+ HD hardware (2006 and later) continues to function for channel reception.  It's the truly antique Sky+ SD (2002-2006) and pre-2002 'Digibox' models which don't.

Note though that SD boxes were still available after Sky+ HD was released and those SD boxes are not viable: it's the SD/HD designation which is important rather than the year the hardware was obtained.

[mr.tickle]

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@Skipster1 wrote:

Hi @nigea99 

The message is no satellite signal on those channels. 

i've called Sky and been told that my Sky+HD box is an older model

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* It's no longer available to new customers.

* Yes it's an older model of Digibox. I'm sure you were already fully aware of that, no idea why they would tell you that!

* It is of course still supported for existing customer who have Sky+HD, it's just that there won't be any new software upgrades for Sky+HD.

* Sky+HD works just as well as ever, and receives all Standard Definition and High Definition TV channels, using all the broadcast standards being used by Sky. Billing works. Radio works. Nothing else to say.

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@Skipster1 wrote:

Hi @nigea99 

The message is no satellite signal on those channels. 

[...]

A few others in my building are experiencing the same. 

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If you get some channels but not all, then that is very likely to be a dish / LNB / cabling fault in your building then. The company that installed the distribution system has to be called in to diagnose and fix. Nothing to do with Sky.

If you were a customer in a single house, it would be a call to get a technician to perhaps re-align the dish, etc. Distribution systems feeding multiple flats from one dish are more complex, but it's not rocket science.

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@Skipster1 wrote:

so will and is losing channels.

That's 100% false, and a lie.

[Tinyecho]

I'm on a communal dish which isn't compatable with Sky Q, what am I suposed to do?

[TimmyBGood]

@Tinyecho 

Realistically you need to put pressure on the building owner by pointing out that Q has been around for eight years and Sky+ is distinctly end-of-life.  Alternatively, consider Sky Glass/Stream.

Sky isn't going to put Sky+ back into manufacturing or start offering subscription on an obsolete platform again when satellite television itself probably has less than five years of future existence.

[PCOOK1977]

Not interested in upgrading when the satillite is or the free to air channels are pulled it will be good bye from me for my subscriptions for  Sky T.V. - Sky Broadband and Sky Phone when they drop the satallite .  Still watching Astra on 19.2  German Satallite no mention of them trying to fleece their customers with threats!. 

[TimmyBGood]

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@PCOOK1977 wrote:

 Still watching Astra on 19.2  German Satallite no mention of them trying to fleece their customers with threats!. 

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19.2E has the potential to reach many times more properties on the European mainland than the footprint of 28.2E over UK and Ireland, and SES has just launched a new platform to serve that market.  Such an investment is very unlikely for replacement of the satellite trio which Sky UK currently uses because there's simply not a big enough potential audience going forward.

[Psych67]

Same situation over here in E16, London. 

[Mark39]

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@Psych67 wrote:

Same situation over here in E16, London. 

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It's a wide-ranging thread. Same situation as what or who?

[Phil+Smith]

Hi all.

I've just phoned Sky to cancel a SKY+HD multiscreen subscription. The offshore advisor told me that the box would no longer receive any broadcasts, not even free to air channels, and that I would be unable to reinstate the box in the future, despite it still being paired to a viewing card.

Would anyone care to comment on these statements please?

[Mark39]

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@Phil+Smith wrote:

Hi all.

I've just phoned Sky to cancel a SKY+HD multiscreen subscription. The offshore advisor told me that the box would no longer receive any broadcasts, not even free to air channels

Rubbish. 

,and that I would be unable to reinstate the box in the future, despite it still being paired to a viewing card.

That's correct.

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[caesarome]

They are completely wrong about the box not being able to receive tne free channels as you will be able to but they are correct in saying you will not be able to reinstate it.

[Phil+Smith]

Thank you both, that's what someone from the UK based SKY retentions team has just told me too. He also said that SKY+HD is likely to cease existence later this year, is this also true?

I'm not enamoured with SKY.  I'm sure they used to give new customer offers to existing customers too if you asked, but they won't match the £20 full fibre price currently being  offered to new SKY stream customers .

[Daniel0210]

@Phil+Smith 

Better discounts are offered to new customers as an incentive for them to join so you don't qualify.

If you choose to jump ship and go with another provider then in 18/24 months you'll be in the same position with that provider and if you want you'll be able to return to Sky as a new customer.

[SKY1992bf]

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@Phil+Smith wrote:

Thank you both, that's what someone from the UK based SKY retentions team has just told me too. He also said that SKY+HD is likely to cease existence later this year, is this also true?

I'm not enamoured with SKY.  I'm sure they used to give new customer offers to existing customers too if you asked, but they won't match the £20 full fibre price currently being  offered to new SKY stream customers .

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@Phil+Smith current setups and subscriptions should continue for the foreseeable future until at least the end of the decade 

the only downside is that if your box breaks down you you won't be able to replace unless you upgrade 

[Mark39]

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@Phil+Smith wrote:

Thank you both, that's what someone from the UK based SKY retentions team has just told me too. He also said that SKY+HD is likely to cease existence later this year, is this also true?

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I've not heard any rumour to that effect, certainly nothing official from Sky. I'd be inclined to take it with a pinch of salt. Sky+ still generates income for Sky, and they've removed engineer support so I'm not sure what there would be to gain by killing it off.