Sky HD box "Whirring" and won't switch on

[Anonymous]

My Sky HD box is making a quiet whirring noise and won't switch on

I have rebooted it with no effect

Any ideas why and how to fix it ?

[Mark39]

Hi @Anonymous, try Sky's  diagnostics here:https://www.sky.com/help/articles/sky-box-stuck-on-standby-sky-plus-hd

[Anonymous]

@Mark39 

The Sky box has an AMBER light on it - and it doesn't go out

The remote is fine - the red light flashes on the remote when buttons are pushed

Tried the system update

Holding back up button on remote for 30 secs - but led on remote goes out after 10 secs - with NO 4* leds illuminating on box

So it wont go in to download mode

[Mark39]

Looks like the box has failed, then. The diagnostics suggest you contact Sky to book an engineer. Alternatively you could buy your own used box from ebay etc. Just choose a DRX890 or DRX895, as they're the most recent (albeit still 6+ years old).

[Anonymous]

@Mark39 

I may as well upgrade to Q

What is the chances of being installed today ?

I am a 21 year VIP

[Mark39]

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@Anonymous wrote:

I may as well upgrade to Q

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I was actually surprised to see your post, because I thought you already had.

Chance of installation today? None, I should think.

[Anonymous]

My account is under PRIORITY Customers - I have emailed them to asks

Apparently - I can be upgraded for zero cost and the contract price will remain the same - except for a bedroom TV which will require a mini box ?

priced at £7.50 per month

Is that correct ?

[Mark39]

I'm not in a position to argue, if that's what Sky have told you. Make sure you check the spec of the main Sky Q box you're being offered as part of the deal.

[Anonymous]

@Mark39 

What should I be looking for then ?

Also - I am unable to find the link to order Q myself - where is it ?

I can order Glass but not Q

[Anonymous]

It's a 1Tb 

That's all that they have available 

[Laing1]

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@Anonymous wrote:

It's a 1Tb 

That's all that they have available 

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@Anonymous I'd check with them that the 1TB box is a 1TB UHD box as these are the newest and most up to date 1TB boxes.

Sky do, do 1TB non UHD boxes but these obviously cannot do UHD they can also only record 3 channels at the same time and although any box can have 4 mini boxes the non UHD box you can only use the main box and 1 mini at the same time 

[Anonymous]

@Laing1 

I have been told that it IS a 1Tb UHD box

Although we have only just upgraded to HD TV - It probably won't ever be used in UHD mode

[Laing1]

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@Anonymous wrote:

@Laing1 

I have been told that it IS a 1Tb UHD box

Although we have only just upgraded to HD TV - It probably won't ever be used in UHD mode

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@Anonymous thats a good result then as thats the newest 1TB box Sky do and as I say allows up to 6 recordings and watching on 2 mini boxes at the same time 

[Anonymous]

Does anyone else think that over 2 weeks to get a Q upgrade from HD for a 21 year VIP Customer is an excessive wait ?

Considering Sky advertise as NEXT DAY set up for new Glass customers

I have to ask how long it would take for an  engineer callout - if, once installed, I have a similar fault with Q ?

[Mark39]

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@Anonymous wrote:

Does anyone else think that over 2 weeks to get a Q upgrade from HD for a 21 year VIP Customer is an excessive wait ?

Considering Sky advertise as NEXT DAY set up for new Glass customers

I have to ask how long it would take for an  engineer callout - if, once installed, I have a similar fault with Q ?

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No. Sky Q requires installation by an engineer, and obviously they're not sitting around idle waiting for someone to buy Sky Q. Pretty sure two weeks at least would be required for engineer callouts for other household kit.

Sky Glass doesn't require an engineer.