Sky HD box problem

[mrklunk]

Hi, my Dad has an ancient Sky HD box. It's started playing up and giving intermittent 'no signal' error messages. I'm in a different city so I got my nephew to go through troubleshooting (Sky insisted I do this before I booked an engineer).

He said "Other channels were doing it too, it's a very intermittent issue so I didn't see it yesterday but when I arrived today it was saying no signal on a channel that wasn't stv. I had it on BBC 1 everything was fine and as soon as I tried to retune the channels it said there was no signal and lost the channel but as soon as I came off it worked again."

So, I'm wondering, maybe I should j pick up a used HD box and swap over. Does this require a call to Sky? Or should I ask to update to Q? Do they charge?

Any input is appreciated,

[Annie+UK]

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet