02 Feb 2021 10:24 PM
Our Sky+ HD box has stopped downloading any programmes from either On Demand or Sky Cinema - it will show 'DOWNLOADING' for a few seconds, then it stops for a moment and starts again but then says 'FAILED'. The error message says 'HTTP_403_FORBIDDEN'.
Not sure if it could be either our slow satellite broadband or the fact that our box is quite a few years old now? Tried switching the box off for 30secs and on again but it doesn't work. Subscription is also fine. Running out of ideas!
02 Feb 2021 10:27 PM
Posted by a Superuser, not a Sky employee. Find out moreTry a planner rebuild, Instructions can be found in my FAQ (link in my forum signature below)
If you get the error message diskless mode then the explanation can be found in my FAQ also
02 Feb 2021 10:27 PM
Posted by a Superuser, not a Sky employee. Find out moreTry a planner rebuild, Instructions can be found in my FAQ (link in my forum signature below)
If you get the error message diskless mode then the explanation can be found in my FAQ also
02 Feb 2021 11:16 PM
This looks to have worked - thanks very much for your help! 👍
02 Feb 2021 11:28 PM
Posted by a Superuser, not a Sky employee. Find out moreGreat, a Planner rebuild fixes many weird issues 👍
02 Dec 2021 09:46 AM
I've tried everything everybody has suggested, my box is going into the bin.
02 Dec 2021 10:02 AM
Posted by a Superuser, not a Sky employee. Find out moreAre you a BT Broadband customer @Johnny+Weasel ?
02 Dec 2021 11:29 AM
No, I'm with ee. Bt was hopeless where I live, never had any probs with ee
02 Dec 2021 05:04 PM
I'm having the same problem. I've tried a planner rebuild a number of times and turned box off/on but still an issue. I am on BT broadband - does that have something to do with it?
Thanks
02 Dec 2021 05:07 PM
Posted by a Superuser, not a Sky employee. Find out more
@SuzeyJ wrote:
does that have something to do with it?
It does appear to be @SuzeyJ as pretty much everyone who has reported this issue on here is a BT Broadband customer, Sky are investigating so just keep trying and before doing so make sure you have cleared the failed downloads from both the planner and the deleted section.
02 Dec 2021 05:11 PM
@caesarome Thank you - good to know it's not just me ....... if you know what I mean 🥴
06 Dec 2021 11:24 AM
@caesarome Any idea if or when sky will have a solutin for this as I am suffering from the same issue and also a BT internet customer.
06 Dec 2021 11:28 AM
Posted by a Superuser, not a Sky employee. Find out moreTry changing your DNS severs to 1.0..0.3 & 1.1.1.3, we have our boxes setup like this and have not had much of an issue with our BT Halo Broadband
06 Dec 2021 01:11 PM
Posted by a Superuser, not a Sky employee. Find out more
@RichardB01 wrote:
@caesarome Any idea if or when sky will have a solutin for this as I am suffering from the same issue and also a BT internet customer.
No idea @RichardB01 but I can tell you they are aware of this issue so between the two companies it is being looked into.
06 Dec 2021 03:24 PM
At least I’m not alone as a total failure 🙄
06 Dec 2021 10:45 PM
Same problem, I'm with BT Broadband too!
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