Sky + HD Download FAILED

[SezRez]

Our Sky+ HD box has stopped downloading any programmes from either On Demand or Sky Cinema - it will show 'DOWNLOADING' for a few seconds, then it stops for a moment and starts again but then says 'FAILED'. The error message says 'HTTP_403_FORBIDDEN'.

Not sure if it could be either our slow satellite broadband or the fact that our box is quite a few years old now? Tried switching the box off for 30secs and on again but it doesn't work. Subscription is also fine. Running out of ideas!

[Annie+UK · Accepted solution]

Try a planner rebuild, Instructions can be found in my FAQ (link in my forum signature below)

If you get the error message diskless mode then the explanation can be found in my FAQ also

[SezRez]

@Annie+UK 

This looks to have worked - thanks very much for your help! 👍

[Annie+UK]

Great, a Planner rebuild fixes many weird issues 👍

[Johnny+Weasel]

I've tried everything  everybody has suggested, my box is going into the bin.

[caesarome]

Are you a BT Broadband customer @Johnny+Weasel ?

[Johnny+Weasel]

No, I'm with ee. Bt was hopeless where I live, never had any probs with ee 

[SuzeyJ]

I'm having the same problem. I've tried a planner rebuild a number of times and turned box off/on but still an issue. I am on BT broadband - does that have something to do with it?

Thanks

[caesarome]

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@SuzeyJ wrote:

does that have something to do with it?

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It does appear to be @SuzeyJ as pretty much everyone who has reported this issue on here is a BT Broadband customer, Sky are investigating so just keep trying and before doing so make sure you have cleared the failed downloads from both the planner and the deleted section.

[SuzeyJ]

@caesarome  Thank you - good to know it's not just me ....... if you know what I mean 🥴

[RichardB01]

@caesarome Any idea if or when sky will have a solutin for this as I am suffering from the same issue and also a BT internet customer.

[Annie+UK]

Try changing your DNS severs to 1.0..0.3 & 1.1.1.3, we have our boxes setup like this and have not had much of an issue with our BT Halo Broadband

[caesarome]

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@RichardB01 wrote:

@caesarome Any idea if or when sky will have a solutin for this as I am suffering from the same issue and also a BT internet customer.

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No idea @RichardB01 but I can tell you they are aware of this issue so between the two companies it is being looked into.

[FarmGirl25]

At least I’m not alone as a total failure 🙄

[dave.j.r]

Same problem, I'm with BT Broadband too!