Sky+HD 2TB box – Cannot select Record

[THX1138]

Hello All

I have a Sky+HD 2TB box that has just started experiencing a strange fault out of the blue when pressing Record.

Version Number: R024.092.11.00P
Model Number: 4f3180

Step by step fault:

1. Go into the TV guide, highlight a programme and press Record button
2. It gives me the option of Record Once or Record Series
3. If I select ether option, nothing happens – the (R) icon does not appear at the beginning of the highlighted programme name
4. If I try to record a different programme – same issue, nothing happens at all – it’s like the record option has been disabled

Actions I’ve tried to fix the fault:

• Permanently delete all programmes from the deleted folder
• Run a Planner Rebuild
• Reboot the box by unplugging
• Did a Forced Software Update

After doing all the actions above, the Record button worked once, but then failed to work when trying to record another programme. I then have to keep running a planner rebuild and rebooting the box to be able to record a programme, again and again.

Anyone heard or experienced this fault before?

Many thanks

[Annie+UK · Accepted solution]

You could try a Full System Reset, see Q15 in my Sky Plus FAQ

[THX1138]

Hi @Annie+UK 

I'm trying to find out if there is anything I can do first before having to do the dreaded System Reset.

Thanks

[THX1138]

Hi @Annie+UK 

Bit the bullet this morning and did a System Reset - after taking photos of every screen.

So far the Record button is now working (it also seems to respond quicker) and will see how it goes. Luckily I have a spare 2TB box in reserve just in case.

Thumbs up to your FAQs site, nice!

KR

[alfa]

Hi, If you still have the same box, we also have the same and back in July 2023 the same versions.

Version Number: R024.092.11.00P
Model Number: 4f3180

But on checking today the details are now:

Version Number: R024.092.11.00P
Model Number: 4f3153 

BUT from what I noted down this model number was back in 2021

Wondered if your box changed version no?

[Annie+UK]

---

@alfa wrote:

Hi, If you still have the same box, we also have the same and back in July 2023 the same versions.

Version Number: R024.092.11.00P
Model Number: 4f3180

But on checking today the details are now:

Version Number: R024.092.11.00P
Model Number: 4f3153 

BUT from what I noted down this model number was back in 2021

Wondered if your box changed version no?

---

The model number is gives the hardware details of the box and should never change