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Discussion topic: Satilite issues

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This message was authored by: Aimee261

Satilite issues

Hiya I've had people come out today and they somehow knocked my signal with my satellite dish so I can't use my sky 

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This message was authored by: Daniel0210

Re: Satilite issues

Posted by a Superuser, not a Sky employee. Find out more

@Aimee261 

I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

 

You'll need to employ a local satellite engineer at your own expense to; check / realign / repair / replace the dish, perhaps repair or replace the LNB if that's the problem.

 

If you have Sky Protect cover through Domestic and General Insurance you can call them but a customer previous posted on here stated they wouldn't send an engineer - but they did offer the customer £ 65 towards arranging one themselves.

 

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
This message was authored by: GD1

Re: Satilite issues

Posted by a Superuser, not a Sky employee. Find out more

@Aimee261  Unless they accessed your dish or were working near it, it's unlikley a dish issue, have you checked all the cables at the back of the box are fully connected/

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Daniel0210

Re: Satilite issues

Posted by a Superuser, not a Sky employee. Find out more

@Aimee261 

Just out of curiosity, what 'people came out' ~ were they near your dish or box? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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