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[Sam459]

I have had no signal since Saturday and I want to cancel my sky

[Daniel0210]

@Sam459 
To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.

[caesarome]

@Sam459 

Have you tried a reboot of your Sky+ box at the mains as there was some issues on Saturday that doing this might fix it.

Once you have left should your wise to return you would need to upgrade to Sky Q as Sky will not restore your services via your Sky + box.

[TimmyBGood]

@Sam459 

Note that if you are currently within a minimum contract term, having no satellite signal isn't by itself sufficient grounds for unilateral cancellation.  The contract requires the user to give Sky a reasonable opportunity to remedy the situation.