Have you tried unplugging it from the mains for a few minutes then powering it back up ?
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Posted by a Superuser, not a Sky employee. Find out more
@KevinFlahive if your box is stuck on initialising, it's not receiving a signal from your dish. If restarting your Sky box doesn't resolve it, the cause is most likely a fault with your dish or cables. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look.
Alternatively now might be a good time to consider upgrading to Sky Q. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.
