@Maddytaylor
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.
Youve posted in the Sky+ board. Sky+ equipment doesn't need returning.
What have you returned?
Have you kept your proof of posting / tracking information / email from Sky confirming package with courier?
Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.
With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.
Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
