Recently moved house, sky box isnt getting a satellite signal

[GarethBonner]

Recently moved house, the WiFi got connected last week, there is a sky dish on the house but the box says it isnt receiving a satellite signal 

[Annie+UK]

See Q32 of my Sky Plus FAQ (link in my forum signature below)

[Mark39]

@GarethBonner the likelihood is that the previous occupants had Sky Q, hence the no satellite signal problem with your Sky+box.

You could either engage a local satellite engineer to swap the LNB on the arm of your dish for one compatible with Sky+, or talk to Sky about upgrading to Sky Q.