Programme synopsis not available and no listings available except for current day

[A+Walsh]

Hi , I have a number of issues with Sky+:

1.  For all channels'Programme synopsis is not available;

2. No listings available except for current day

3. When trying to record a series it does not give option to record series only current day episode

This has been going on for some weeks now and I cannot contact Sky customer service by phone. We unplugged/re plugged all cables. etc.  

Is there anybody there with similar issues?

Thanks

[Annie+UK · Accepted solution]

This is usually a dish/cable issue that requires you to phone Sky for a call out

What are your Signal Strengths/Qualities? Take a look at the link below:

Question Q11 in my Sky Plus F⋅A⋅Q

[A+Walsh]

Thank you . I have done that and both Input 2 Signal Strength and Signal Quality boxes are completely blue. Signal 1 for each are completely white

[Annie+UK]

Yep, you'll need someone out to fix it

[A+Walsh]

I'll give Sky a call do. Thanks for your help!

[AGourlay23]

@A+Walsh I have the same issue. Did you ever get it resolved? 

[Mark39]

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@AGourlay23 wrote:

@A+Walsh I have the same issue. Did you ever get it resolved? 

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See the Answer. You have a signal from the dish on only one of the two dish cables.

[A+Walsh]

@AGourlay23

Yes they had to send an Engineer out and the skybox had to be replaced. All good now 

[Daniel0210]

@AGourlay23 

Dispite the solution to @A+Walsh problem earlier this year Sky no longer deploy an engineer for Sky+ / Sky+HD issues. If your issue needs an engineer they will advise you of this and recommend you change your subscription to Sky Q, Sky Glass or Stream. If it’s a dish issue you will need to contact a local independent satellite engineer to investigate at your own expense. The exception to this is if you already have Sky Protect cover through Domestic and General Insurance whereby you can still contact D&G and request attendance.