Sky catchup unusable

[Geering1993]

Oh right. How did you read it?

[Geering1993]

I just reread it and see what you mean. I'm gonna just leave it for now as I don't feel confident enough. Of course it's up to everyone else what they choose to do

[Wheat46]

Go to settings - network - press down - press green- press down to DNS - press left to delete all the numbers - press 1 - press right - 0 - right - 0 - right - 1 - press green

This worked for me, I think Annie said 1.1.1.1 is an alternative setting

I'm sky+ / talk talk and it's worked for me 

Hope this helps

 

[Vanguard]

I have just experienced failure with downloading the X-Files series after getting to S4 EP10 with no problems at all. Now I have noticed that the scheduler states "DOWNLOADING" but the red light is not coming on and after about a minute the message appears "Broadband connection not detected please ensure that your Broadband router is connected to a phone line".

I still have a Sky +HD box and have had a few lock-ups but relatively it has served me well for many years. I check Services page and Network tab to see that Broadband connection is OK and also connection to On-Demand is OK.

I was on the phone to Talktalk for about an hour last night and eventually gave up because they thought I had a talktalk box but it's only their router, my line has been affirmed as OK with no faults on it.

I have powered down and unplugged everything in the right order to what I have read on the internet but this has not affected the problem. I have eliminated the "wireless" connectivity by connecting the two via Ethernet cable but the same fault persists. I want to avoid a complete reset of the box as I have saved programs on here that I do not want to loose.

Any help appreciated?

Thanks.

[Geo24]

Problems downloading programmes. Can't download catch up tv or film trailers etc

[Mark39]

@Vanguard I've added your post to an existing thread, as you have the same problem. See the post marked as Answer for a workaround.

[caesarome]

@Vanguard 

If your ISP is Talk Talk then see the post marked as the answer for a possible solution.

[Annie+UK]

https://helpforum.sky.com/t5/Sky/Sky-catchup-unusable/td-p/5095700

[Daniel0210]

@Geo24 

Is your broadband with TalkTalk by any chance? 

[Llwynypia]

Hi Wheat.

Thanks so much but I don't see DNS on my Network settings..

I have:

Connection to Broadband Router OK

Connection to On Demand OK

IP Address

DHCP

Network Name Talk Talk

Signal Strength 

Security Type

I'm also with Talk Talk. 

[Mark39]

@Llwynypia try @oj01's post earlier in this thread for further help

[Llwynypia]

I can't seem to navigate to see DNS and I have Sky + 😢

[Patski]

When you get to Network press to go down and you'll progress from there

[Llwynypia]

I've pressed to go down and then pressed the green button. I then see:

Network Name

Security

Password

DHCP

[BarryChall]

I've got the same options