Problem with Sky HD+ connecting to new internet provider

[Deek2]

I have changed internet service provider and I have been trying to connect the new internet service to the sky +hd box via an Ethernet cable through a wifi repeater. 
in setting -network all except connection to on demand  which say Fail.  
please advise

[Mark39]

Was it connected the same way with your previous provider? What have you tried so far?

[Deek2]

Hi

thanks for the contact. Connection was by Ethernet but not through a repeater. 
it kept indicating connection to on demand 

FAIL on the network page. Router connection ok. There was an ip address for the box and DHCP is and was ON.

thanks

[Deek2]

FYI I have purchased a used SKY Wireless Connector Mini which failed when tried Twice. But there it no power indication on the Connector.? Ideally I would prefer a wireless connection.

[Mark39]

@Deek2 you could try disconnecting the ethernet cable from your Sky box and then restarting it by switching off at the plug for 4 minutes. Then try setting up the ethernet connection again. If it's still no-go, you might need to consult the repeater manufacturer.

[Mark39]

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@Deek2 wrote:

FYI I have purchased a used SKY Wireless Connector Mini which failed when tried Twice. But there it no power indication on the Connector.? Ideally I would prefer a wireless connection.

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Either your Sky box's USB port is faulty, of the connector you've purchased isn't compatible with your Sky box. See Sky's help here which explains the different connectors: https://www.sky.com/help/home/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/on-demand-and-box-sets/art...

[TimmyBGood]

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@Mark39 wrote:

 See Sky's help here which explains the different connectors: https://www.sky.com/help/home/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/on-demand-and-box-sets/art...

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Good find ; )