Playing Recording just shows Blank Screen

[Mac5]

I have a Sky + box but would like to upgrade to Sky Q.  However, I have an old recording which I want to watch but that just goes to a blank blue screen when played.

I have tried the usual reset by switching off at the wall and waiting several minutes; that makes no difference.  It is only one recording which has this problem - all other recordings play OK.

Is there any way of repairing this recording or transferring it to a Sky Q box?

Thank you

[Annie+UK]

You cannot transfer recordings between boxes

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

[Daniel0210]

@Mac5 

You can't transfer recordings to a Sky Q box. You may be able to download it again once you've got the box.

I will cc in one of the other Superusers who has compiled a very helpful guide for those thinking of transitioning from Plus to Q which may provide some insight into something you hadn't considered...

cc @nigea99 

[nigea99]

hi @Mac5 

As @Daniel0210 says, you may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

[Mac5]

Thanks for the quick replies.

I'll try the Planner Rebuild in due course.

Also, very useful info on points to watch on the switch to Sky Q

Thanks again