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Discussion topic: Playback or recording is not available

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This message was authored by Nic270 This message was authored by: Nic270

Playback or recording is not available

We have the basic sky+package £15 per month which enables us to use the recording & playback feature and to pause/rewind live TV. However, this has recently been unavailable 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Playback or recording is not available

Posted by a Superuser, not a Sky employee. Find out more

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q
I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
Nic270
Topic Author
This message was authored by Nic270 This message was authored by: Nic270

Re: Playback or recording is not available

Tried that twice and still getting the unavailable message 😩

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Playback or recording is not available

Posted by a Superuser, not a Sky employee. Find out more

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q
I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
Nic270
Topic Author
This message was authored by Nic270 This message was authored by: Nic270

Re: Playback or recording is not available

No luck with that either
This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Playback or recording is not available

Posted by a Superuser, not a Sky employee. Find out more

You'll have to contact Sky

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
Nic270
Topic Author
This message was authored by Nic270 This message was authored by: Nic270

Re: Playback or recording is not available

Will do. Thanks so much for your help 😊

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