@Sunflower00
You will need to initiate contact with Sky. They won't contact you as the result of your post here, in fact as your Community username is not linked to your Sky account they won't know who you are.
Also note that Sky+ and Sky+HD are no longer supported by Sky so although they may provide some advice on the phone you won't get an engineer visit if required.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
