Planner issues

[Kate1103]

When watching program on planner it randomly jumps back to normal  tv . Problem getting it back onto planner without it bouncing back 

[caesarome]

@Kate1103 

Try a planner rebuild:

Press Services on your remote

Select Help

Select Sky+ Rebuild

This should take no longer than 10 minutes, don't do it if you are recording or due to start recording something. Your recordings and downloads are safe when doing this.