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Discussion topic: Picture breakup every evening around the same time

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This message was authored by lance+cale This message was authored by: lance+cale

Picture breakup every evening around the same time

Every evening we get picture breakup lasts about half an hour on and off, all channels what should I be checking first 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Picture breakup every evening around the same time

Posted by a Superuser, not a Sky employee. Find out more

Something blocking the satellite signal ie a bird perching on the dish arm

 

Some kind of electrical interference that is on a timer

Annie, I am Neurodivergent — My Sky FAQs: Plus • Glass / Stream
This message was authored by Mark39 This message was authored by: Mark39

Re: Picture breakup every evening around the same time

Posted by a Superuser, not a Sky employee. Find out more

Does it coincide with switching on something electrical, or central heating boiler firing up, fridge/freezer compressor starting? Birds sitting on the arm of the dish? Street lamp turning on?

lance+cale
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This message was authored by lance+cale This message was authored by: lance+cale

Re: Picture breakup every evening around the same time

Hi Mark, thanks for reply, no nothing turns on or off, can be any time from 6pm to 9pm, very puzzling 

lance+cale
Topic Author
This message was authored by lance+cale This message was authored by: lance+cale

Re: Picture breakup every evening around the same time

  • Hi Annie, thanks for reply, no nothing in way at we have nothing on a timer in the house 
This message was authored by Thefather1 This message was authored by: Thefather1

Re: Picture breakup every evening around the same time

Yep...have the same problem every night around 6pm..picture breaking up internet going off . Only been with sky a  few months. Regrettably problems 5 or 6 times a week with lack of service keep on re setting everything .

Getting more and more fed up..Anyone got a phone number that answers 

This message was authored by Mark39 This message was authored by: Mark39

Re: Picture breakup every evening around the same time

Posted by a Superuser, not a Sky employee. Find out more

You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

 

 

This message was authored by oj01 This message was authored by: oj01

Re: Picture breakup every evening around the same time

Posted by a Superuser, not a Sky employee. Find out more

@Thefather1 wrote:

Yep...have the same problem every night around 6pm..picture breaking up internet going off . Only been with sky a  few months. Regrettably problems 5 or 6 times a week with lack of service keep on re setting everything .

Getting more and more fed up..Anyone got a phone number that answers 


If you've only had Sky a few months it's unlikely that you've got Sky+ (where you've posted)


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