Part rec: Technical fault - 7 (33)

[Paul585]

For the last 2 or 3 months I have been getting an error message with some of my recordings. "Part rec: Technical fault - 7 (33)". The recordings will contain interruptions and glitches with the error on screen saying: "Recording interrupted by loss of signal".

I have a good signal on my box and no signal change whilst watching the tv when it fails in a small pip.

I have been up to the dish and wiped off the birds mess from the mesh and the twin Standard LNB still looks fine and pointing the right way.

I have had a letter from Sky saying they are no longer providing updates for Sky+HD and I can upgrade to SkyQ foc. Is this timely advice a coincidence as I have never had such a poor service in 25 years?

I have a 2TB box and last time that I spoke to somebody in Scotland I was told I could only have a 1TB Q box!

Additionally what are the rental charges when I currently have other bedroom TVs off of the HD+ box (Same channel) or Freeview.

I was happy where I am, but then yesterday I had some glitches whilst just watching TV not recording.

I spoke to a Chatbot and quickly lost the will ...

Any thoughts or advice appreciated.

[Mark39]

Technical fault 7 is generally associated with hard disk issues most likely progressive failure. It's not a signal issue. All hard disks fail eventually, and given the age of Sky+ boxes it's not surprising that yours may be struggling. It's not something Sky can influence.

Ypu could try rebuilding your Planner and if that doesn't help, a full System Reset. The latter will delete your recordings.

I believe Sky's free upgrade offer includes one Mini box. When you're ready, give Sky a call to discuss your options.

https://www.sky.com/help/home/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/sky-plus-recordings/articl...

[Paul585]

I spoke to Sky customer service.

They said that the free "upgrade" is only for a 1 TB Q box and that the 2 TB Q box is £99!

This is not the "upgrade to Sky Q at no extra cost saving £99" stated in the letter I received on 23 October 24 titled "We're no longer updating Sky+ boxes".

This is not a like for like upgrade. Also no confirmation of a free mini box for the bedroom. Still being treated less well than a new customer and no free Netflix.

Apparently I would have had my new customer promotion 25 years ago. Unsurprisingly I don't remember any such thing!

I am paying for a service that doesn't work properly. So much for being a "Sky VIP" and a customer for 25 years.

I have rebuilt the planner and waiting to see if recordings are any better. Thanks for your help.

If not I will be looking elsewhere. 

regards

Paul

[Exiled-in-HH]

Have you considered replacing the HDD in your Sky box?

[Paul585]

Hi,

I have rebuilt the HDD, wiping all contents - sad.

It has now recorded a few times without any errors so far.

A replacement hard drive would now be a good idea as I think the problem has been found and as an old type moving part, it is only going to get worse.

. I just need Sky to agree to a replacement - 2TB as I am paying for the faulty service otherwise.

Sounds reasonable to me!

Thanks

Paul

[Exiled-in-HH]

Sky+ HD boxes are the customers property and their responsibility to maintain ... along with dish, LNB, and cables☹️

[Paul585]

Hi,

How do I get a fault reported? I have just been referred to the Community, as quicker than waiting for an engineer. When I said I have already tried that Shebot said ok and hung up!

What is the best way to talk to somebody accountable please?

Thanks

[Paul585]

If I replace the hard drive will the new one be recognised and rebuilds like the original?

[oj01]

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@Paul585 wrote:

If I replace the hard drive will the new one be recognised and rebuilds like the original?

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If it's working fine after the FSR why bother?

I had to do a FSR over 6 years ago and it's still working fine.

[Paul585]

Thank you all.

I hope things remain ok and have a better idea what to do if the recordings start playing up again.

regards

Paul